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HOSPITALITY CONTACT

CENTRE SPECIALISTS

CALL HANDLING
OVERFLOW CALLS
BOOKING SUPPORT
GROUPS & MEETINGS DESK
FULL OUTSOURCING

Your dedicated

hospitality contact centre

outsourcing specialists

The only dedicated hospitality outsourcing specialist in the UK. Clients have been trusting us to look after their customers for over 20 years.

 

We tailor make our solutions to your individual needs, as we don’t believe in a one size fits all approach.  Our bespoke contact centre solutions aim to maximise revenue, reduce staffing costs and boost conversion rates.

We are ready to DELIGHT you and your customers.

Call us to discuss your needs. 

Our aim is simple

DELIGHT  |  CONVERT  |  RETAIN  |  REPEAT

DELIGHT

Our delight values are at the core of everything we do. We delight our people, who in turn delight your customers. Customer service is paramount!

CONVERT

We work to convert. Our team are an extension or replacement of your in house team and we strive to convert your enquiries into bookings and reservations, in our delightful and friendly way of course.

RETAIN

Once you have your customers, you want to keep them right? So they return time and time again. We pride ourselves on the customer service we provide – delighting them from the minute they pick up the phone or send an enquiry. We know and understand client retention is key.

REPEAT

Consistency is key to success and with our dedicated team to help you convert and retain, we can then repeat over and over.

For a full list of services please click here

Who do we work with

Independent
Hotels
Hotel Groups
or Chains
Attractions,
Restaurants, Spas
Overseas clients needing a UK support customer service team

​Why outsource:

  • Short term or long term solutions
  • Specialist hospitality and customer service staff
  • Localised staff (for overseas clients wanting UK representation)
  • Revenue maximisation
  • Reduce overheads
  • Boost Conversion rates

We take care of:

  • Recruitment
  • Holiday cover
  • Staff Sickness
  • Enquiry management
  • Analysing enquiry/call trends
  • Management information
  • Strategic recommendations

Awards and accreditations

At CustomerHubUK we work hard to ensure that we offer our customers the very best service. This includes investing in our people and our service.