We are there when customers want us, offering a round-the-clock solution

• All calls are answered personally by highly trained staff with staff specialisms in a range of enquiries including leisure, corporate, groups, meetings and events, enabling them to efficiently convert enquiries into bookings and upsell at every opportunity.
• The highest of standards ensuring the agreed SLA’s are met
• All calls are recorded as part of our ongoing training and development process.
• All agents are monitored via a customer compliance scoring system

Outbound:

• Telemarketing/Telesales: Tailor-made results orientated activity designed to meet your specific business objectives.
• Appointment setting: Qualified appointments for your sales teams.
• After Sales calls: Don’t miss out on the all important follow up.
• Reactivating lapsed or dormant customers: reintroduce your company and its products and services in a cost-effective way
• Database cleansing: Current, accurate and comprehensive data provision – and even some sales!

Temporary requirements

• A backup to your existing call handling operations:
• Testing/trial of new marketing initiatives
• Intermittent call centre requirements
• Sickness/holiday/staff shortage cover
• Unplanned promotional requirements or overflow support

Ad-hoc solutions

• Emergency cover/ Disaster recovery: Protect your organisation from unforeseen eventualities with a robust business continuity plan.
• Emergency Relocation and Accommodation services: A specialist sourcing and procurement service for all types of emergency accommodation requirements.
• Additional support - A range of services from e-mail response to e-marketing to website hosting and management.