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offline solutions

We are there when customers want us, offering a round-the-clock solution
  • All calls are answered personally by highly trained staff with staff specialisms in a range of enquiries including leisure, corporate, groups, meetings and events, enabling them to efficiently convert enquiries into bookings and upsell at every opportunity.
  • The highest of standards ensuring the agreed SLA’s are met
  • All calls are recorded as part of our ongoing training and development process.
  • All agents are monitored via a customer compliance scoring system

Outbound:
  • Telemarketing/Telesales: Tailor-made results orientated activity designed to meet your specific business objectives.
  • Appointment setting: Qualified appointments for your sales teams.
  • After Sales calls: Don’t miss out on the all important follow up.
  • Reactivating lapsed or dormant customers: reintroduce your company and its products and services in a cost-effective way
  • Database cleansing: Current, accurate and comprehensive data provision – and even some sales!

Temporary requirements
  • A backup to your existing call handling operations:
  • Testing/trial of new marketing initiatives
  • Intermittent call centre requirements
  • Sickness/holiday/staff shortage cover
  • Unplanned promotional requirements or overflow support

Ad-hoc solutions
  • Emergency cover/ Disaster recovery: Protect your organisation from unforeseen eventualities with a robust business continuity plan.
  • Emergency Relocation and Accommodation services: A specialist sourcing and procurement service for all types of emergency accommodation requirements.
  • Additional support - A range of services from e-mail response to e-marketing to website hosting and management.

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CustomerHub UK (a division of hotelshopUK Ltd)
Brine Well House, Tower Hill, Droitwich Spa, WR9 8BY
Tel: 01905 792820
Email: customerhub@hotelshopuk.com
Opening hours: 8am-8pm: Mon-Fri; 10am-4pm: Sat and Sun
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  • Home
  • Our Services
    • Case Studies
    • Offline Solutions
    • Online Solutions
    • Live Chat
  • Technology
  • About Us
    • hotelshopUK
    • Mission Vision and Values
    • Awards and Accreditations
    • Corporate Social Responsibility
  • Meet The Team
  • Contact Us