CustomerHub UK chose Horizon as it's telephony and communications system. Horizon offers a complete communications service and provides an extensive range of fixed and mobile telephony capabilities. This system gives us complete control of our environment, maximising our productivity and enables us to offer you, our customer, a reliable and proven service.
Benefits include:
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Call Handling and Management FeaturesThe system allows us to conveniently access a wealth of information including call history, voicemail and recorded calls:
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Management InformationWe offer a number of options through our management information system (Akixi 1000 call-management service provider):
Wallboard - offers real-time call traffic information and alarms to ensure we can constantly monitored activity Reporting - we can customise push reporting and alarms to ensure business-critical metrics are always available Cradle to grave call monitoring - we can monitor a call throughout it's life cycle allowing accurate identification After-hours calls - allows us to track and highlight suspicious activity and/or unauthorised calling Missed a call? - the call recovery option let's us see instantly if a call has been returned Extension activity monitoring - we can quickly and easily see key extensions or call routes to ensure maximum efficiency |